Privacy Policy

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Effective Date: February 12, 2026

Our Commitment to Your Privacy

At GoVivid, we design technology specifically for blind and visually impaired individuals. Privacy isn't an afterthought—it's built into everything we create.

Our Core Principles:

  • Transparency First: We explain exactly what we collect and why

  • Minimal Data: We only collect what's necessary to serve you

  • Your Control: You decide what to share and when

  • No Selling: We never sell your personal information

  • Security by Design: We protect your data with industry-leading safeguards

This policy covers:

  • GV Discover mobile app (iOS & Android)

  • DirectMe Platform (Pending FDA registration)

  • Our website (www.govividco.com)

Quick Summary (Full details below)

What We Collect

Why We Collect It

Your Control

Account info (name, email)

To create your account

Edit anytime in Settings

Camera images (real-time)

To describe scenes & read text

Processed immediately, not stored*

Voice commands

To understand your requests

Processed & discarded

Device sensors (DirectMe)

To provide spatial awareness

Hardware-based, minimal transmission

Analytics, crash reporting

Firebase

Device info, anonymized usage patterns

App distribution, push notifications

Apple / Google

Device tokens, app version

Until you delete them

Saved scans

User-controlled storage

90 days

Crash logs

Debugging and stability analysis

Enable/disable anytime

Location (optional)

For navigation features

Opt out in Privacy settings

Usage patterns

To improve the app

*Unless you explicitly save a scan

 

1. What Information We Collect

1.1 Information You Give Us Directly

Account Setup:

  • Name and email address (required)

  • Date of birth (for age verification)

  • Password (encrypted, never stored in plain text)

  • Phone number (optional, for account recovery)

Profile Customization:

  • AI companion name (e.g., "Maya", "Sam")

  • Voice gender and accent preferences

  • Speech rate and verbosity level (brief/standard/detailed)

  • Visual impairment type (optional, helps us personalize)

  • Orientation & Mobility training status (DirectMe users only)

Payment Information:

  • Billing name and address

  • Payment card details (processed by Stripe, we never see full card numbers)

  • Subscription plan and renewal preferences

When You Contact Us:

  • Support tickets and email conversations

  • Feedback surveys and user research responses

  • Bug reports and feature requests

 

1.2 Information Collected Automatically

Device & App Data:

Device Information:

  • Device model (e.g., iPhone 14, Samsung Galaxy S23)

  • Operating system version (e.g., iOS 17.2, Android 14)

  • App version (e.g., GV Discover 1.0.5)

  • Screen reader status (VoiceOver/TalkBack enabled)

  • Language and region settings

Technical Data:

  • IP address (for security and approximate location)

  • Device identifiers (anonymized, for analytics only)

  • Network type (WiFi, cellular)

  • Battery level (to optimize performance)

  • Available storage space

Usage Analytics:

  • Features used (Look, View, Read, Find modes)

  • Session duration and frequency

  • Voice command success/failure rates

  • Error logs and crash reports

  • Time spent in each feature

  • Navigation patterns (which buttons/gestures you use)

Note: We collect these analytics to understand how people actually use our app and identify areas for improvement.

 

1.3 Camera & Visual Data (GV Discover)

What We Capture:

  • Real-time camera frames for scene analysis

  • Photos for detailed object recognition

  • Text images for OCR reading

  • Video streams during "Look" mode

How We Handle It:

  • Processing: Sent to Google's Gemini Vision API via encrypted connection

  • Storage: Images are immediately discarded after analysis (typically <2 seconds)

  • Exceptions: If you tap "Save this scan", we store it locally on your device until you delete it

  • Training: Images are NOT used to train AI models unless you explicitly opt in (see Section 3.4)

Why This Matters: Unlike social media apps that store every photo, we designed GV Discover so visual data exists only for the moment you need it. Think of it like a phone call—the connection happens, then it's gone.

 

1.4 Sensor Data (DirectMe Hardware)

From the Seymour Handheld Device:

  • Laser range finder measurements (obstacle distances)

  • IMU orientation data (which way you're pointing)

  • Camera images (processed same as GV Discover)

  • Button press patterns

  • Battery status

From the Iris Head Tracker:

  • Head orientation (for 3D audio positioning)

  • Movement patterns (for spatial audio accuracy)

Transmission:

  • Sensor data is transmitted to your iPhone via WiFi/Bluetooth

  • Processed locally on your phone when possible

  • Only summarized data sent to cloud (e.g., "obstacle detected at 3 feet")

  • Full sensor logs are NOT uploaded unless you report a bug

Storage:

  • DirectMe devices store minimal operational data (settings, calibration)

  • No personal information stored on the hardware itself

  • Resetting the device wipes all stored data

 

1.5 Audio Data

Voice Interactions:

  • Voice commands to AI companion ("Find my keys", "What's ahead?")

  • Questions during Look/View modes

  • Text-to-speech preferences

How We Process Audio:

  1. Your voice is captured by device microphone

  2. Converted to text using on-device speech recognition (iOS/Android native)

  3. Text is sent to Gemini Live API for understanding

  4. Response is generated and spoken back

  5. Audio recording is immediately deleted

We Do NOT:

  • Store voice recordings

  • Create voiceprints or voice identification profiles

  • Use your voice for any purpose beyond immediate command processing

 

1.6 Location Data (Optional)

When We Use Location:

  • "Find Nearby" feature (coffee shops, restrooms, etc.)

  • Navigation assistance (if you enable this feature)

  • Weather-based context (future feature)

Precision Level:

  • Coarse location (city-level) for weather and general context

  • Precise location (GPS coordinates) only when you use navigation features

Your Control:

  • Location is OFF by default

  • You can enable/disable at the iOS/Android system level

  • You can also toggle "Find Nearby" in app settings independently

Data Handling:

  • Location is NEVER shared with third parties except Google Maps (when you use navigation)

  • We don't create location history profiles

  • Location data is not stored after your session ends

 

1.7 Information from Third Parties

Google Services:

  • Google Maps data (POI information, routes)

  • Gemini Vision/Live API responses

  • Firebase analytics data

Apple/Google Account Login:

  • Name and email from your Apple ID or Google account (if you sign in via SSO)

  • Account verification status

Payment Processors:

  • Payment confirmation from Stripe

  • Subscription status updates

Research Partners (With Your Consent):

  • Anonymized benchmark data from accessibility research institutions

  • De-identified usage patterns from BVI community studies

 

2. How We Use Your Information

2.1 Core Service Delivery

To Make the App Work:

  • Process scene descriptions in real-time

  • Recognize and locate objects you search for

  • Read text aloud with natural voices

  • Enable voice-controlled AI companion

  • Synchronize settings across devices

  • Provide spatial audio feedback (DirectMe)

Example: When you say "Find my keys", we use your camera feed + AI object detection + spatial audio to guide you to them.

 

2.2 Personalization

To Tailor Your Experience:

  • Remember your AI companion's name and voice

  • Adjust verbosity (brief vs. detailed descriptions) based on your preference

  • Learn which features you use most

  • Adapt to your interaction patterns (gesture vs. voice)

Example: If you consistently ask for "brief descriptions", we'll make that your default.

Important: Personalization happens on your device or via encrypted cloud processing. We don't build advertising profiles.

 

2.3 Service Improvement

To Make GV Discover Better:

  • Identify which features are most/least useful

  • Fix bugs and crashes

  • Optimize battery usage and performance

  • Understand how people navigate the app

  • Prioritize new feature development

Example: If analytics show most users struggle with Find mode, we'll improve the tutorial.

Anonymized Data: We analyze aggregated patterns like "80% of users prefer detailed scene descriptions" without identifying individuals.

 

2.4 AI Model Improvement (Opt-In Only)

With Your Explicit Consent:

  • Use anonymized images to train better object recognition for the BVI community

  • Improve scene description accuracy for diverse environments

  • Enhance text reading for challenging fonts/handwriting

Safeguards:

  • All identifying information is stripped (faces blurred, text redacted)

  • Images are reviewed by humans to ensure no personal data remains

  • You can opt out anytime, and past contributions are removed from training sets

  • Only shared with approved research partners under strict data agreements

Why This Matters: AI models work better when trained on diverse real-world data. By contributing, you help future users have a better experience—but it's 100% optional.

 

2.5 Communication

Service Updates:

  • Critical bug fixes and security patches

  • New feature announcements

  • Changes to privacy policy or terms

Support & Feedback:

  • Respond to your questions and issues

  • Request feedback on beta features

  • Conduct user research interviews (with separate consent)

Marketing (Opt-In):

  • New product launches (e.g., DirectMe availability)

  • Tips and tricks for getting more from GV Discover

  • Community spotlight stories

Your Control: Unsubscribe from marketing emails anytime. Service updates are essential and cannot be disabled.

 

2.6 Safety, Security & Legal Compliance

  • Detect and prevent fraud (e.g., unauthorized account access)

  • Investigate reported misuse or violations of Terms of Service

  • Comply with legal obligations (court orders, regulatory requirements)

  • Protect our intellectual property and business interests

  • FDA compliance and post-market surveillance (DirectMe)

 

3. How We Share Your Information

3.1 We DO NOT Sell Your Data

Never. Period.

We do not and will never sell, rent, or trade your personal information to data brokers, advertisers, or marketing companies.

 

3.2 Service Providers (With Strict Contracts)

We work with trusted companies to help deliver our Services:

What They Access

Provider

What They Do

Camera images (temporary), usage data

Google Cloud

AI processing, cloud storage

Billing info (we never see full card numbers)

Stripe

Payment processing

Camera images, voice text, contextual queries

Gemini / Vertex AI

Computer vision, natural language

Contractual Protections:

  • Data Processing Agreements (DPAs) limit how providers can use data

  • Providers cannot use your data for their own purposes

  • Regular audits ensure compliance

  • Immediate notification if a breach occurs

 

3.3 Legal Requirements

We may disclose information when legally required:

  • Court orders or subpoenas

  • Government investigations (with warrant)

  • FDA inspections (DirectMe compliance)

  • To protect safety (e.g., imminent threat of harm)

Transparency Promise: If legally permitted, we will notify you before disclosing your information and challenge overbroad requests.

 

3.4 Research Partners (With Your Consent)

If You Opt Into AI Training:

  • Anonymized visual data may be shared with:

    • Academic institutions studying assistive technology

    • Non-profits developing AI for accessibility

    • Approved industry partners (e.g., Microsoft, Google) under strict data agreements

Safeguards:

  • All personally identifiable information removed

  • Data cannot be traced back to your account

  • Shared under Data Use Agreements that prohibit re-identification

  • You can withdraw consent and request deletion of contributed data

 

3.5 Business Transfers

If GoVivid is acquired, merges, or sells assets:

  • Your information may be transferred to the new entity

  • We will notify you 30 days in advance

  • The new owner must honor this privacy policy

  • You can delete your account before the transfer completes

 

3.6 Aggregated/Anonymous Data

We may publicly share anonymized statistics:

  • "GV Discover has been used for 1 million scans"

  • "Most common use case is reading labels"

  • "Average session duration is 8 minutes"

This data cannot identify you individually and helps demonstrate impact to funders and partners.

FERPA-Covered Educational Data: For data derived from accounts at educational institutions (K-12 schools, districts, colleges), GoVivid's use of anonymized and aggregated data is limited to: (a) product improvement, AI model training, safety research, and internal analytics; and (b) investor materials and regulatory submissions. GoVivid will not use student-derived anonymized data for commercial licensing, industry benchmarking, or marketing purposes.

 

4. Your Privacy Rights & Controls

4.1 Access & Correction

What You Can Do:

  • View your profile information in Settings → Account

  • Update name, email, preferences anytime

  • Download a copy of your data (see 4.3 below)

How to Exercise:

  • Most changes can be made in-app

  • For comprehensive data access, email hello@govivid.ai

 

4.2 Data Deletion

Delete Your Account:

  1. Go to Settings → Account → Delete My Account

  2. Or email hello@govivid.ai with subject "Account Deletion Request"

  3. We'll confirm your identity and delete within 30 days

What Gets Deleted:

  • Profile information

  • Saved scans

  • Usage history

  • Voice preference settings

What We Retain (Legal Requirements):

  • Transaction records (7 years for tax/accounting)

  • Anonymized data already used in research

  • Aggregated analytics (not linked to your identity)

  • Records necessary for legal disputes

 

4.3 Data Portability

Get Your Data: Request a machine-readable copy of:

  • Account information

  • Saved scans

  • Usage statistics

  • Preference settings

Format: JSON or CSV file
 Timeline: Delivered within 30 days
 How: Email hello@govivid.ai

 

4.4 Opt-Out Options

Marketing Communications:

  • Click "Unsubscribe" in any marketing email

  • Or toggle off in Settings → Notifications → Marketing

AI Model Training:

  • Settings → Privacy → Contribute to AI Improvement (toggle OFF)

Analytics:

  • Settings → Privacy → Share Usage Data (toggle OFF)

    • Note: This may limit our ability to provide personalized support

Location Services:

  • Disable at iOS/Android system level

  • Or toggle off Settings → Privacy → Location Access

 

4.5 California Residents (CCPA/CPRA)

Your Additional Rights:

  • Right to Know: What personal information we collect, use, disclose

  • Right to Delete: Request deletion of your data (with legal exceptions)

  • Right to Opt-Out: We don't "sell" data, but you can opt out of sharing for analytics

  • Right to Correct: Update inaccurate information

  • Right to Non-Discrimination: We won't penalize you for exercising these rights

How to Exercise:

  • Email hello@govivid.ai with subject "California Privacy Rights"

  • We'll verify your identity and respond within 45 days

Authorized Agents: You may designate someone to make requests on your behalf (provide written authorization).

 

4.6 European Users (GDPR)

Your Additional Rights:

  • Right to Access: Confirm what data we process

  • Right to Rectification: Correct inaccurate data

  • Right to Erasure ("Right to be Forgotten")

  • Right to Restrict Processing: Limit how we use your data

  • Right to Object: Object to processing based on legitimate interests

  • Right to Data Portability: Receive data in structured format

  • Right to Withdraw Consent: Revoke consent for optional processing

Legal Bases for Processing:

  • Consent: AI training, marketing, optional features

  • Contract Performance: To provide GV Discover/DirectMe services

  • Legitimate Interests: Service improvement, fraud prevention

  • Legal Obligation: Tax compliance, FDA requirements

Age Requirements for EU Users:

  • EU users must be 16 or older to use GoVivid Services, or have verifiable 

  • parental or legal guardian consent. If your country of residence sets a 

  • higher minimum age for digital consent, that local requirement applies.

Data Protection Officer: Contact legal@govivid.ai for GDPR-specific inquiries

Supervisory Authority: You have the right to lodge a complaint with your national data protection authority if you believe we've violated GDPR.

 

4.7 Other Jurisdictions

UK (UK GDPR): Same rights as EU/GDPR above
 Brazil (LGPD): Contact hello@govivid.ai for data subject requests
 Other Regions: We respect all local privacy laws; contact us for specific rights

 

5. Data Security

5.1 How We Protect Your Data

Encryption:

  • In Transit: All data transmitted via TLS 1.3+ encryption

  • At Rest: Database encryption with AES-256

  • Backups: Encrypted and stored in separate secure locations

Access Controls:

  • Multi-factor authentication for employee access

  • Role-based permissions (engineers cannot access user data without approval)

  • Regular access reviews and immediate revocation for terminated staff

Technical Safeguards:

  • Automated security scanning and vulnerability testing

  • Intrusion detection systems

  • DDoS protection

  • Regular penetration testing by third-party security firms

Organizational Safeguards:

  • Employee privacy training (annual)

  • Confidentiality agreements with all staff and contractors

  • Incident response plan with 72-hour breach notification commitment

  • Privacy-by-design methodology in product development

 

5.2 DirectMe Hardware Security

Device-Level Protection:

  • Encrypted firmware with secure boot

  • No personal data stored on Seymour/Iris devices

  • Factory reset wipes all configuration data

  • Battery protections prevent tampering

Manufacturing Security:

  • ISO 13485 certified facilities

  • Tamper-evident packaging

  • Secure supply chain with component traceability

 

5.3 What We Cannot Guarantee

Important: While we use industry best practices, no system is 100% secure. Risks include:

  • Phishing attacks targeting your credentials

  • Device theft (if auto-login is enabled)

  • Zero-day vulnerabilities in third-party software

  • Advanced persistent threats from nation-state actors

Your Responsibility:

  • Use strong, unique passwords

  • Enable device lock screens

  • Don't share your account credentials

  • Report suspicious activity immediately

 

6. Data Retention

6.1 How Long We Keep Data

2 years from collection

Usage analytics

Trend analysis, long-term product improvement

Reason

Data Type

Retention Period

Service continuity, potential reactivation

Account info

Active account + 1 Year after deletion

Privacy-by-design principle

Camera / audio data

Processed in real-time, not stored*

Quality assurance, dispute resolution

Support tickets

3 years from last contact

Tax and accounting regulations

Payment records

7 years

Cannot be re-linked to individuals

Research data (anonymized)

Indefinitely

*Unless explicitly saved by user

 

6.2 Deletion Process

Automated Deletion:

  • Temporary data (camera frames, audio) auto-deletes after processing

  • Session data expires after 90 days of inactivity

  • Failed login attempts purged after 7 days

Manual Deletion:

  • Account deletion requests processed within 30 days

  • Backups containing your data are overwritten within 90 days

  • You receive confirmation email when deletion is complete

 

7. Children's Privacy

7.1 Age Requirements

  • Ages 13 to 17:  Parental or legal guardian consent is required. We may verify consent via signed form, credit card, video verification, or email/phone confirmation.

  • Institutional customers must collect Parental Consent Forms per www.govividco.com/legal/Consent_Form before granting access to users in this age range.

  • Under 13 Not permitted.  GoVivid does not provide services to children under 13.

  • International Users:  If you are located in the European Union, you must be 16 or older to use the Services, or have verifiable parental or legal guardian consent. If your country of residence sets a higher minimum age for digital consent than stated above, that local requirement applies to you.

 

7.2 Teen Users (13-17)

Additional Protections:

  • Marketing emails require explicit opt-in (not pre-checked)

  • Social features (if any) include bullying/harassment reporting

  • Account deletion can be requested by teen or parent

Educational Institutions: Schools/programs using GV Discover for students must provide:

  • Signed consent from parents/guardians

  • Compliance with FERPA (Family Educational Rights and Privacy Act)

  • Designated supervising teacher/O&M specialist

 

7.3 Regulatory Compliance Framework

GoVivid is committed to compliance with all applicable data protection and privacy laws, including:

Children's Online Privacy Protection Act (COPPA): GoVivid does not provide services to children under 13. For users ages 13-17, we require verifiable parental consent as described in Section 7.1.

Family Educational Rights and Privacy Act (FERPA): For educational institutions, GoVivid acts as a "school official" with "legitimate educational interest" under 20 U.S.C. § 1232g and 34 CFR Part 99 solely to provide the Services.

California Consumer Privacy Act (CCPA/CPRA): California users have additional rights described in Section 4.5.

General Data Protection Regulation (GDPR): EU and UK users have additional rights described in Section 4.6. EU users must be 16 or older (or have parental consent).

Additional Regional Laws: We comply with LGPD (Brazil), PIPEDA (Canada), and other applicable regional privacy laws. Contact hello@govivid.ai for jurisdiction-specific questions.

 

8. International Data Transfers

8.1 Where We Store Data

Primary Data Centers:

  • Google Cloud Platform (US regions: us-central1, us-east1)

  • Firebase (US)

  • Stripe (US, with global compliance)

If You're Outside the US: Your data will be transferred to and processed in the United States.

 

8.2 Safeguards for International Transfers

For EU/UK Users:

  • Standard Contractual Clauses (SCCs) approved by EU Commission

  • Additional safeguards as required by Schrems II decision

  • Encryption and anonymization where possible

For Other Regions:

  • Data Processing Agreements with cross-border data transfer provisions

  • Compliance with local data localization laws (where applicable)

Your Consent: By using GoVivid Services, you consent to this transfer. You can withdraw consent and delete your account if you object.

 

9. Third-Party Services & Integrations

9.1 Services We Integrate With

Google Services:

  • Google Maps (navigation, POI search)

  • Gemini Vision/Live API (AI processing)

  • Firebase (analytics, crash reporting)

  • Privacy Policy: policies.google.com/privacy

Apple/Google SSO:

Stripe (Payments):

 

9.2 Third-Party Links

Our website and app may contain links to third-party sites:

  • Envision (integration partnerships)

  • User community forums

  • Research institutions

We Are Not Responsible For:

  • Content or privacy practices of external sites

  • Data collected by third parties after you leave our Services

Recommendation: Review the privacy policy of any site you visit.

 

10. Cookies & Tracking Technologies

10.1 Website Cookies

What We Use:

  • Essential Cookies: Required for site functionality (login, preferences)

  • Analytics Cookies: Understand how visitors use our site (Google Analytics)

  • Marketing Cookies (Opt-In): Measure ad campaign effectiveness

Your Control:

  • Manage cookies via browser settings

  • Or use our Cookie Preferences banner (on first visit)

Do Not Track: We do not currently respond to DNT signals, but we don't track you across third-party sites.

 

10.2 Mobile App Tracking

What We Use:

  • Analytics SDK: Firebase Analytics (anonymized)

  • Crash Reporting: Firebase Crashlytics (diagnostic data only)

  • No Advertising IDs: We don't use IDFA (iOS) or AAID (Android) for ad tracking

Your Control:

  • iOS: Settings → Privacy → Tracking → Disable for GV Discover

  • Android: Settings → Google → Ads → Opt out of personalization

  • In-App: Settings → Privacy → Share Usage Data (toggle off)

 

11. Updates to This Privacy Policy

11.1 How We Notify You

For Material Changes:

  • Email to all registered users (30 days before effective date)

  • Prominent in-app banner

  • Push notification (if enabled)

  • Updated "Effective Date" at top of this policy

For Minor Changes:

  • Updated policy posted at govividco.com/privacy

  • "Last Updated" date reflects change

 

11.2 Your Options After Changes

If You Disagree:

  • Stop using the Services before the effective date

  • Delete your account (see Section 4.2)

Continued Use = Acceptance: Using GoVivid Services after the effective date means you accept the updated policy.

 

12. Accessibility of This Policy

We've Designed This Policy To Be:

  • ✅ Fully compatible with screen readers (VoiceOver, TalkBack, JAWS)

  • ✅ Structured with semantic headings for easy navigation

  • ✅ Written in plain language (Flesch-Kincaid Grade 8-10)

  • ✅ Available in high-contrast format

  • ✅ Printable in large text (18pt+)

Alternative Formats:

  • Audio version: Available at govividco.com/legal

  • Large print PDF: Email hello@govivid.ai

  • Braille (upon request): Contact hello@govivid.ai with your preferred format

Translation: Currently available in English. Additional languages coming soon (Spanish, French, German).

 

13. Contact Us

General Privacy Questions

GoVivid Co.
 1120 S. Freeway, Suite 215
 Fort Worth, Texas 76104
 United States

Email: hello@govivid.ai
Phone: (870) 468-4843 (870-GoVivid)
Website: www.govividco.com/contact

 

Privacy-Specific Inquiries:  legal@govivid.ai

 

Exercising Your Rights

Data Subject Requests:  legal@govivid.ai

Response Timeline:

  • Initial acknowledgment: 5 business days

  • Full response: 30-45 days (depending on complexity)

 

Parental Rights & Minor Users (Ages 13-17)

Email: hello@govivid.ai

Phone: (870) 468-4843

Parents and legal guardians may:

  • Review information about their child

  • Request corrections to their child's data

  • Request deletion of their child's account

  • Withdraw parental consent at any time

 

Report a Security Issue

Security Vulnerability Reporting: security@govivid.ai
 (Please do not report security issues via public channels)

Bug Bounty Program: Coming Q2 2026

 

14. Legal Information

Governing Law: This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Dispute Resolution: Any disputes will be resolved via binding arbitration in Fort Worth, Texas, as specified in our Terms of Service.

Severability: If any provision is found invalid, the remaining provisions remain in effect.

 

Document History:

  • v1.0 (July 24, 2024): Initial policy

  • v2.0 (February 9, 2026): Comprehensive update reflecting GV Discover launch, DirectMe development, AI transparency enhancements, and expanded privacy rights

 

Your Consent

By using GoVivid's Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Reviewed: February 9, 2026